The economics of enabling trust at scale

ROI and impact

The economics of enabling trust at scale

Facts can be manufactured. Patterns can be gamed. The challenge is knowing what to trust at the moment a decision has to be made. That's where the cost equation shifts.

Without a real-time insight into risk, too many cases get treated like they need the same level of scrutiny, slowing decisions and driving up cost. Clearspeed changes that. Effort goes to the decisions that need it, the genuine majority moves faster, and the cost of getting trust decisions right starts to fall.
30X
ROI in year one
Avg. across all clients
50%
Reduction in average claims handling time
Avg. across all clients
95%
Reduction in vetting cycle time from 90 to 5 min.
SOCOM

Net result? Faster decisions, lower cost, and a smoother experience.

People
Fast track the genuine majority

Fast track the genuine majority

The cost of friction on genuine people doesn't show up in fraud reports. It shows up in churn. In renewals not signed, claims not closed, applicants not cleared, citizens not served. Getting the genuine majority through faster changes what the process costs and what people think of the institution behind it.
  • Faster decisions for low-risk applicants, claimants, and participants
  • Less friction for participants throughout the process
  • Stronger retention and trust tied to a better experience
  • Consistent experience regardless of channel or geography
Process
Fewer cases go further than they need to

Fewer cases go further than they need to

Skilled people spend time on cases that lead nowhere. That time has a cost. Better triage changes what enters the review pipeline, focuses skilled attention on situations worth their time, and stops low-value work from stacking up.
  • Faster triage at intake and first contact
  • Fewer cases routed into deeper review without cause
  • More focused reviews on cases that warrant closer attention
  • Reduced administrative burden across the workflow
Value
Lower the cost of getting it right

Lower the cost of getting it right

Every case that goes further than it needs to has a price, and at scale that compounds quickly. When the workload matches the actual risk, the savings do too. As does the headroom to extend the program where it matters most.
  • Reduced overpayments and exposure tied to fraud and misrepresentation
  • Lower operational and investigation spend
  • More effort directed where program integrity is on the line
  • Less dependency on third-party data sources
  • Less churn caused by process friction
"Clearspeed is actually helping us to define how we deal with claims in certain areas. When we first looked at it, we saw it as a fraud detection tool, but we see it as a validation tool now. We can validate and pay claims quicker because of Clearspeed."
<p>Scott Clayton</p> <p>Head of Claims Fraud,</p> <p>Zurich UK</p>

Scott Clayton

Head of Claims Fraud,

Zurich UK

“Clearspeed helps us get the right claims into the right hands quickly, knowing that we’re delivering a better customer experience overall while also optimizing the impact of our investigative teams by helping them focus where fraud is most likely.”
<p>Tom Wilson</p> <p>Head of Counterfraud,</p> <p>Abacai</p>

Tom Wilson

Head of Counterfraud,

Abacai

“Clearspeed has helped us find a level of opportunistic fraud that is traditionally very difficult to identify. What we got over and above that was the significant uplift in how quickly we could settle genuine customers. This has had a broader impact on our business in terms of convincing and demonstrating to the wider stakeholders that fraud solutions don’t need to be disruptive to the journey – they can actually help your genuine customers as well.”
<p>Ben Fletcher</p> <p>Director of Financial Crime,</p> <p>Allianz UK personal lines</p>

Ben Fletcher

Director of Financial Crime,

Allianz UK personal lines