The insurer’s guide to better identifying risk in CAT claims

Get in touch

Growing catastrophe exposure demands new approaches to managing CAT claims

On an average day, insurance carriers, adjusters, and third-party administrators struggle with routing, assigning, and assessing claims in a timely manner. Add in an immediate increase in frequency of claims related to a large catastrophic event, or a series of regional mini-events, and the claims process can easily get overwhelmed.

We continue to see a rise in catastrophic (CAT) events globally – natural disasters from hurricanes to floods to earthquakes. According to Moody’s, global insured natural catastrophe losses have averaged about $100 billion over the past five years.

This is taking a toll on insurer and reinsurer profitability, and creating significant risk impacting both customers (risk becoming unaffordable to insure) and insurers (risk unfeasible to cover) alike. This environment demands insurance solutions that can stand up to unpredictable pressure and help meet customer needs at a critical time.

The impact of catastrophic events and CAT claims on insurers

CAT claims create operational strain and financial burden on insurance carriers, particularly for organizations that may not have a dedicated CAT insurance team or don’t have the tech infrastructure and ecosystem to effectively support their workforce and customers during these high-volume events.

CAT claim volume and time crunch

The claims process is overwhelmed by volume, with insurers struggling to get the right claim in the right hands quickly. With time at a premium, opportunistic or veiled fraud is also easily missed.

Pressure on customer experience and retention

If there’s ever a time for insurers to be concerned about NPS, it’s during a CAT event. Delays in payouts can lead to decreases in customer retention, reputational risk, and a negative impact on consumer loyalty. It’s a delicate balance between investigating every claim and providing a light touch experience for customers facing life-impacting events.

Skyrocketing costs

Not only are loss ratios taking a hit due to overpayment on claims where fraud was missed, but insurers also see cost creep from secondary investigations that wouldn’t have been needed with more accurate risk assessment at triage.

Workflow and process inefficiency

Even if insurers have dedicated CAT insurance teams, they can still be overwhelmed by volume. And for those that don’t, typical staffing models may mean CAT events are handled inconsistently, whether it be newer, less-experienced adjusters handling CAT claims; outsourcing claim overflow; or non-optimized call routing. An organization’s tech stack may also not be optimized for quickly processing large volumes of CAT claims.

Optimizing the CAT claims process

Being able to effectively handle a surge in CAT claims requires technology and tools that provide fast, accurate risk detection with minimal disruption to existing processes or the customer experience. This type of risk mitigation tooling will not only support insurers in CAT-prone markets, but also provide a sustainable competitive advantage.

Scale quickly with confidence

Meet customer needs

Reduce opportunistic fraud

Clearspeed Surge: A solution to assess risk in CAT claims quickly and accurately

Clearspeed Surge helps insurers quickly and accurately process large weather-based demand at initial notice of loss. By automating high volume, low risk claims using a unique risk data point, operational teams are empowered and can scale efficiently while better meeting customer needs, when both are most vulnerable.

Powered by our market-leading voice analytics, Clearspeed Surge delivers instant scale using automated questionnaires that provide fast, accurate, and objective risk assessment.

Learn more about Clearspeed Surge

Read more about managing CAT claim risk with Clearspeed

Blog

Insurance Fraud is on the Rise – Are You Prepared for the Perfect Storm?

The perfect storm of inflation, rising consumer expectations, and growing fraud is being accelerated as we navigate increasingly extreme weather.

Learn more

Use Case

Identify more risk in your CAT claims

Clearspeed Surge helps carriers get the right claims into the right hands faster, and with greater confidence.

Learn more

Article

Accelerate the Speed of Trust

Speed and security are often seen as being mutually exclusive in claims processing…Clearspeed CEO and Co-founder Alex Martin learned his lessons on the battlefield to resolve that conflict once and for all.

Learn more
Need more details?Contact our team
or

Experience how Clearspeed works

Request a demo