Clearspeed’s intelligent voice-based screening technique aims to build trust, accelerate claims processing and minimise fraud. Alex Martin, Clearspeed CEO, explains the value of voice analytics.
Insurers want swift and accurate claims processing. Speed improves customer experience because legitimate claims can be resolved quickly and efficiently, leading to happy customers and better retention, plus lower processing costs. However, speed must be accompanied by accuracy: The aim is straight-through processing that also reduces errors and fraud. In other words, a twofold win.
It is a goal that Clearspeed says it has achieved with an AI-enabled voice analytics service that accelerates low-risk transactions while flagging risks. Big Tech has made significant strides with voice analysis in a wide range of fields, such as authentication and security, and Clearspeed has applied it to insurance risks with the help of a military breakthrough born of necessity.
Read the full article: Voice analysis: Reading between the lines to accelerate claims