Accelerate Genuine Auto Physical Damage Claim Settlements
When it comes to claims, you want to pay what you owe and move on, minimizing delays for clients while avoiding unnecessary costs. That’s easier said than done when you don’t have the tools necessary to give you full trust in your decisions.
Your adjusters are constantly trying to balance a large volume of open files, pulling police reports that are sometimes missing key details, assessing accuracy of estimates, and evaluating customer statements for alignment. While keeping fraud out of your business is important, relying on adjusters to find indicators of fraud in every single claim is nearly impossible; it would significantly slow down the claims process, frustrating genuine claimants and driving up operational costs.
Better manage potential fraud from the point of first contact
Clearspeed gives claims teams a powerful new way to quickly determine who and what to trust. Our individualized and real-time assessments unlock a new way to understand potential risk of fraud, providing a new insight for the decisions that matter most. An intelligent trust layer, when and where you need it. Agents gain clarity on potential fraud in seconds. Trustworthy policyholders get fast-tracked to settlement, while those who warrant a closer look receive the appropriate level of scrutiny.
Fast, individualized assessments
Clearspeed analyzes the responses to a short set of customized and automated yes-or-no questions for universal vocal characteristics known to be associated with risk. This delivers a point-in-time, individualized assessment of potential fraud for each claim on a number of key areas where data is previously hard to verify or validate:
- Primary usage contraventions
- Policy purchase post damage
- Pre-existing or inflated damages
- Staged collisions
- Collusion between claimant and repair facilities
- 3rd party fraud
- Inflated damage appraisals
Easy insertion into existing workflows
The Clearspeed voice-based risk assessment process starts with individuals being presented with the questionnaire on any voice-enabled device. Clearspeed analyzes the individual’s vocal response to the desired question set, quickly identifying and scoring indicators associated with risk. These point-in-time, individualized results are then returned via API or available with the Clearspeed web app. This insight is used to inform next steps in the vetting or investigation process.
Clearspeed Benefits
Get faster, more accurate determinations
• Get unique risk insights where data is either challenging to find, expensive to obtain, or lacks accuracy
• Fast-track high-trust claims with confidence
• Forward applications indicating potential fraud for more scrutiny
Boost equity and reliability
• Ensure consistent, fair outcomes across all claims with objective and unbiased assessments
• Improve the experience for trustworthy policyholders by eliminating unneeded investigation rigor
Optimize resources and investigation spend
• Reduce investigation cycles for claims where trust is high
• Narrow focus on flagged risk indicators
“We use Clearspeed to help us streamline the process for all claims. It gives us the confidence to move those flagged as low-risk straight to payment and focus on those alerted as high risk, easing up the resource challenges in the claims units we’d been experiencing.”
Discover how Clearspeed can help accelerate genuine auto damage claims, and narrow your focus where risk is detected.
Learn more at www.clearspeed.com
© Clearspeed Proprietary