Straight Through or Follow Up
Clearspeed Express offers a fast and easy way to identify claims risk for a significant lift in FNOL/ENOL decision making confidence.
Instantly elevate your customer experience with powerful, automated voice questionnaires that quickly assess the level of claims risk with Clearspeed Express.
Clearspeed Express significantly reduces your claims cycle for faster processing and a lower OpEx.
Powered by Market Leading Voice Analytics
Clearspeed Express provides a new data point that reveals risk in your customers’ answers to easy, automated questionnaires with greater than 97% accuracy.
Improve the Customer Experience
Speed up decision making and fast-track low-risk customers while freeing skilled adjusters to act on top priority claims
Optimize Operational Efficiency
Reduce the impact on your operations with real-time straight through processing, safely settling claims with confidence
Reduce Fraud Exposure
Deter opportunistic fraud and flag high-risk claims at initial notice of loss for focused follow up
Seamless Integration
Our cloud architecture makes it quick and easy to integrate Clearspeed alerts into your claims process.
Any customer touchpoint
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- Web, call center, chat
Flexible results delivery
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- Clearspeed application or API
Clearspeed brings a new and highly effective approach to screening for claims fraud at scale.
Clare Lunn, Head of Counter Fraud
Markerstudy
How it Works
VOICE
Claimant uses phone
or app to answer short
set of yes/no questions
DATA MODEL
Speech is converted into our unbiased and language-independent data model
ANALYSIS
Data is analyzed for the presence of risk-associated vocal characteristics
RESULTS
Claims risk is scored and results provided via API or web app
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Clearspeed Voice Analytics delivers highly accurate and objective claims risk data.