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PwC and voice analysis firm Clearspeed are working together in a new partnership aimed at stemming the tide of insurance claims fraud

Partnership empowers more effective and efficient security screening of prospective members

This partnership will witness PwC UK endorsing organisations across sectors like insurance, banking, and the public domain to handle large-scale customer interactions effectively, especially where fraud threats loom large.

The alliance gives the firm’s clients the opportunity to enhance the experience of their customers by speeding up their claim, application or process, while more efficiently and effectively managing fraud risk across their operations.

Association is part of technology-led drive to optimise risk assessment through voice analytics

Alex Martin, CEO and co-founder of AI-enabled voice analytics provider, and British Insurance Award winner Clearspeed, explains to Scott McGee how the business has gone from helping the armed forces spot attackers to helping insurers catch fraudulent claims.

A rise in speculative fraud amid the UK’s cost-of-living crisis has the insurance industry under pressure – but it’s also an opportunity to embrace innovative approaches and bring new technology into the fold. Read Clearspeed's POV on leveraging technology, like its AI-powered voice analytics, to assess the risk of fraud in a claim by simply asking customers a short set of yes/no questions.

Clearspeed’s technology analyzes speech to identify risk-associated vocal characteristics in any language and without any additional data. The company’s solutions are used by leading global corporations and government organizations in sectors such as insurance, security, sports integrity and social impact.

Clearspeed today announced a series of milestones that demonstrated a 200% client growth increase and key market leadership hires in 2023.

Speed and security are often seen as being mutually exclusive in claims processing…Clearspeed CEO and Co-founder Alex Martin learned his lessons on the battlefield to resolve that conflict once and for all.