Five Ways That Claims Benefits From Voice Analytics Nearly every insurance organization—from local agents to corporate headquarters–uses integrated voice response technology to interact with callers and automate services. Thanks to DSP, NLP, AI, and other developments, there’s a growing ecosystem of voice technologies beyond IVR striving to improve both enterprise operations and the…
A Better Claims Experience: More Straight-Through Processing, Less Fraud As an insurance professional you know that the claims experience is key to being successful in the industry. Collecting quickly on claims after accidents and disasters is why people buy policies – this is one of the great financial safeguards for consumers worldwide. Paying out…
Moving from Insider Threats to a Trusted Workforce No organization wants insiders stealing their assets, data, or knowledge—or worse, physically harming others. But ensuring security and safety is only the start. Today’s companies, governments, and militaries need to enable trust in order to excel. It’s like Maslow’s hierarchy of needs, if you remember your first…
Attitude of Gratitude As ‘Stay at Home’ orders continue throughout the U.S., ACGR team members share how they are paying it forward in the next edition of the “attitude of gratitude” blog series. John Zaal, Operations We are supporting local restaurants by ordering delivery or take-out. With 3 young children at home, we are…
Attitude of Gratitude Dealing with a worldwide pandemic is a new experience for all of us, and as we each try to navigate our new normal during this time of uncertainty, we recognize the dramatic impact this is having on so many families physically, mentally, emotionally and financially. Service is a cornerstone of our…
What is Your Voice Strategy? As technology evolves and advances, leaders are constantly on the lookout to evaluate and assimilate solutions that drive business value. In many functional areas, new technologies add incremental advances in efficiency. Periodically, a technology comes along that creates a tectonic shift in the landscape that markedly changes the nature…
Enterprise Risk Management Maturity in Insurance Companies How Mature is Your Insurance Company’s Enterprise Risk Management System? Many companies are unprepared for risk. A 2019 study found that only 31% of companies had an Enterprise Risk Management (ERM) system in place. In the study’s insurance, finance, and real estate industry group, only 29% of respondents…
Six Hiring Best Practices in 2020 It’s an irony of our times that as technology becomes more powerful and widespread, hiring the right people becomes ever more critical. How do you know they have the skills and experience stated on their resume? This irony doesn’t apply to just technical roles, either. Human abilities such as…
How Voice Analytics Helps Insurance Carriers The business of insurance often comes down to a series of simple questions that form an agreement between insurers and their customers. In underwriting, those questions could be short, yes-or-no queries such as: Do you use tobacco? Has your business changed significantly since the last renewal? Has…
Three Insurance Trends for 2020 In 2020, the insurance industry will lose its image as old-fashioned and bureaucratic. It will need to. The coming year, and probably the coming decade, offers a changing and challenging business environment where changing weather patterns and constant technological innovation drive disruption while customers demand high levels of service…